Support Customer Experience Analyst

Yesterday

Apply Now

Receive Emails with Similar Jobs

Houlak

WebsiteLinkedInAll Job Openings

iOS • Android • Web • Cloud • App

11 - 50 employees

💳 Fintech

Description

• We are inaugurating the support team, therefore you will be the first member of the team! • You will be part of the support team where you will deal with tickets for various projects/products. • You will be responsible for proactively receiving and handling tickets, as well as categorizing and prioritizing them. • You will be in direct communication with clients, to whom you will have to proactively communicate your progress in resolving a problem, as well as the next steps to follow. • You will be in charge of documenting all information about how to solve different situations to be used in the future. • As well as identify the cause of the problem. • You will be in charge of proposing ideas for improvement, processes, automations, etc., to avoid recurring cases in the future.

Requirements

• Experience in a similar verifiable position of at least 2 years or, failing that, in web and/or mobile application development. • Be proactive and empathetic with the needs of customers. • Be detailed with good communication skills. • Good oral and written command of Spanish and English. • Efficient time management. • Have an analytical profile. • Ability to solve complex scenarios with multiple technologies and variables involved. • Full-time availability.

Benefits

• Flexible hours. • Office located in World Trade Center. • WFH (possibility to work from home). • Agreement with TuPase for free access to +450 sports centers in Uruguay. • CUTI Partners.