Remote Support Engineer

17 hours ago

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HP

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10,000+

💰 Post-IPO Equity on 2022-04

Description

• Provide best in class remote engineering support diagnoses for external and internal customers. • As trusted advisor, should be self-motivated and will create and maintain effective customer relationships. • Responsible for implementing part or all the technical solution to the client. • Remote resolve technical issues from end user’s contacts and proactive notification systems. • Integration between different department in the company in order to provide End to End professional complete solution to the customers. • Provide On call After-Hours support based on a rotation schedule. • Team player - collaboration and ONE TEAM ONE GOAL approach.

Requirements

• Excellent verbal and written communication skills to interact with customers and internally. • Experience in a customer facing role (onsite support, remote support or similar) will be valued. • Advanced Software and hardware knowledge of computing, storage and peripheral devices • Has sufficient depth and breadth of technical knowledge to be individually responsible to carry out any remote technical support. • Ability to understand & analyze an issue or problem to develop & implement a corrective action plan. • Able to communicate with internal management confidently and demonstrate the professionalism of the job family. • Demonstrates the use of consulting skills including questioning, listening, development ideas. • Ability to perform while under high-pressure situations. • Understanding customer needs and setting the right priorities for each case. • Owns and produces customer documentation. • Ability to translate technical details into concise and easy to follow steps.

Benefits

• Health insurance • Dental insurance • Vision insurance • Long term/short term disability insurance • Employee assistance program • Flexible spending account • Life insurance • Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure • 13 paid holidays • 15 days paid time off