Corporate Client Manager

April 16

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HST Pathways

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HST Pathways is a software provider that specializes in solutions for Ambulatory Surgery Centers (ASCs). Their platform covers the full lifecycle of surgery center operations, from scheduling and billing to patient engagement and data analytics. HST Pathways offers integrated tools for financial management, clinical operations, patient payments, and electronic charting, enhancing efficiency and enabling data-driven decision-making. The company is committed to providing seamless integrations, rigorous security standards, and proactive customer support. With a focus on optimizing operational processes, HST Pathways aims to alleviate common challenges faced by ASCs, such as disjointed tools and inefficient workflows, by offering a comprehensive, cloud-based platform tailored for these healthcare facilities.

Implementation • Training • Technology • Electronic Health Records • Ambulatory Surgery Centers

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

📋 Description

• The Corporate Client Manager (CCM) will support the role in the following ways: • Serves as an advocate, problem solver, and trusted advisor for defined set of strategic corporate client accounts, proactively improving the clients’ health and relationship with HST. • Works professionally with a corporate entity, directly, by having a regular correspondence cadence to proactively manage and reactively resolve overall satisfaction needs. • Actively tracks the organizations Objectives and Key Results (OKRs) as they pertain to the team’s drilled down OKRs and Key Performance Indicators (KPIs) These metric areas include but are not limited to: • Interoperability - custom project count and statuses • Support – cases summaries, statuses, and trends • Implementations - progress, status, satisfaction survey results • Finance - billing cases, outstanding A/R • Growth- overall revenue growth/loss of corporate account • Product- NPS score feedback • Conducts an annual Executive Summit as well as four Quarterly Business Reviews (QBR) with each corporate account and prior to each meeting provides an intentional agenda summary not limited to the following areas of the HST/Corporate Account’s business relationship: • Marketing, Sales Growth, Support, Interoperability, Implementation, Finance, and Product Roadmaps. • Additionally, these valuable meetings will include a catered agenda for the most relevant areas of collaboration between HST and the corporate account, leveraging business insights, process improvements, and industry awareness in benefit of the corporate account’s growth. • Continually collaborates cross-functionally with other areas of the HST organization: Support, Training, Product, and Sales to identify areas of internal process improvement and drive feedback-based evaluation.

🎯 Requirements

• Bachelor’s degree preferred • Equivalent experience in a related field accepted, alternatively. • Prior experience in client account management including process improvement • Ability to communicate and liaise at all levels of an organization, including Executive and C-level. • Proficient in CRM software including logging, tracking, and reporting upon client data. • Prior experience in workflow automation using auxiliary technology solutions that support cross-departmental process • Working knowledge of surgery center and healthcare industry preferred. • General familiarity with cloud-based applications and technologies is a plus. • Ability to create, manage, and grow relationships with clients while having intuition and anticipation of customers’ needs and match with appropriate product and service. • Comfort with working under pressure in a fast-paced environment • Some travel is required: 1-2 times per year to the Nashville Office for team-related meetings, and ongoing annual Executive Summits with each corporate partner required. This translates to an estimated number of 10-12 short trips per year, but it might vary depending on the account portfolio.

🏖️ Benefits

• Remote work environment • Health benefits paid for employee • Flexible Paid Time Off Policy • 11 company holidays per year • Paid parental leave • 401K with matching contributions • Learning and development allowance • A diverse, inclusive, and fun team!