Commercial and Treasury Management Client Support Specialist

September 15

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HTLF

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1001 - 5000

Description

• Serves as a primary driver ensuring superior customer support for treasury management and commercial banking products • Manages incoming/outgoing customer support requests received through phone or written channels • Provides service support to internal and/or external commercial customers • Collaborates with internal departments for effective client communication and product integration • Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned

Requirements

• Bachelors in Accounting, Business Administration/Management, Finance preferred or equivalent work experience required • 1-3 years experience in a related business function or industry required • Prior experience implementing TM systems and solutions of moderate complexity preferred • Demonstrated technology skills with online banking/payments applications; ability to work with and decipher file formats for ACH/positive pay, BAI, lockbox and experience with QuickBooks integration; ability to work with customer file specifications and system outputs to reconcile business need required • Demonstrated problem solving ability through interaction with clients and business partners required • Excellent verbal and written communication skills required • Ability to mobilize internal resources to resolve issues required • Strong interpersonal and relationship building skills required • Strong analytical ability with attention paid to detail required • Strong organization and prioritization skills required • Proven ability to manage multiple priorities effectively required

Benefits

• Paid Time Off • 401(k) matching program • Annual incentive pay • Paid holidays • Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage • Health savings, flexible spending, and dependent care accounts • Employee assistance program • Tuition reimbursement • Various associate banking benefits