Mid-Market Customer Success Manager, Nordic/Dutch Language Speaker

5 hours ago

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HubSpot

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inbound marketing • marketing • internet marketing • online marketing • web marketing

1001 - 5000

Description

• HubSpot is looking for a Nordilux Customer Success Manager who uses creativity to solve problems and help customers achieve inbound goals. • Manage 30 -50 Mid-Market accounts and understand customer goals while aligning them with necessary resources. • Partner with HubSpot teams to onboard, up-sell/x-sell, and renew contracts while helping customers adopt the platform. • Schedule deep-dive meetings with customers to review progress and advise on strategic recommendations. • Promote the growth of your install base by identifying opportunities for customers to use more HubSpot products and services. • Understand technical roadblocks and recommend solutions using HubSpot to overcome them.

Requirements

• Extensive experience in a client-facing/account management role • Fluency in English AND Nordic Language or Dutch • Business savvy with consultative, problem solving, and issue resolution skills • Strong knowledge of the media/digital landscape • Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations • Super organised, quick learner who works well under pressure • Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations • It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation • Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required • Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates