Customer Success Manager
October 21
Description
• Build trusted relationships with customers, mainly in Germany and France. • Understand customer needs and business objectives, overseeing project timelines, customer adoption, and best practices development. • Serve as the single point of contact for the customer, proactively solving challenges and collaborating closely with internal teams. • Work with Account Managers and customers to develop and maintain customer success plans. • Analyze customer success metrics and feedback, assessing risks and identifying opportunities for improvement. • Report regularly to customers and Varian leadership. • Collaborate closely with internal teams to translate business needs, industry trends, and customer requirements. • Actively engage in supporting internal teams to improve Varian’s SaaS solutions. • Drive adoption and satisfaction post go-live, ensuring customers reach their goals and maintain a strong relationship.
Requirements
• Bachelor´s degree (or equivalent experience) from a relevant field (for e.g. Health Administration, Digital Health, Business) • Strong understanding of clinical workflows and the ability to communicate effectively with clinicians • Understanding of oncology or radiotherapy workflows is a plus • Prior experience with SaaS products/services is a plus • Proven ability to build strong relationships with customer and internal stakeholders, engage proactively, listen and understand concerns and provide solutions • Ability to see end-to-end processes and to think downstream impacts • You are able to analyze complex workflows and to solve problems • Drive adaption of services and deliver on time • Anticipate risks – both people and process based – and be proactive in handling them • Excellent communication and collaboration skills and passion for delivering excellent customer experience • Willingness to travel to customer sites (>40%) • Good German, French and English language skills are required
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