Customer Success Manager - Remote Europe

October 24

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n8n

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Description

• n8n is a low-code platform for workflow automation and AI app integration, designed for technical users. • It simplifies connecting to any app or API and enables the incorporation of AI into business processes. • n8n is Source Code Available and has a passionate and engaged community of builders! • Your main goal will be to ensure our customers are empowered to succeed with n8n, driving higher NRR and ARR, reducing churn, and fostering long-term customer relationships. • Responsibilities include onboarding new mid-market enterprise customers, managing customer retention, advocating for customers internally, and improving Customer Success processes.

Requirements

Must-have 🌍 Customer-success experience: You have at least 3 years of experience as a customer success 🌱 Startup experience: You’ve worked in a high-growth, B2B SaaS environment and understand the fast-paced nature of scale-ups 💡 Systems-thinker: You spot improvements to processes, always thinking of how to improve, scale, and automate them 🧠 Strong technical acumen: You’re comfortable learning and using complex technical products. 🎯 Proactive communicator: You don’t wait for problems to arise—you act early, identifying opportunities to add value 🤝 Team player: You love working cross-functionally and thrive in an environment of collaboration 💼 Customer Company Size: You have experience working with companies of a similar size to n8n’s customers base (broadly 100-1000+ employees). Nice-to-have 💼 Commercial acumen: You’ve had experience in Account Management or Sales, and can spot opportunities for growth in an account 🔄 Experience in early stage teams: You are comfortable operating in ambiguity, and proactive in setting up/improving processes 👨‍💻 Technical personas: You have sold/handled accounts with engineers or IT teams as end-users or you’ve been an engineer in the past 🛠️ Familiarity with n8n or other low-code platforms: You have a technical understanding of workflow automation platforms

Benefits

💸 Competitive compensation 💪 Ownership: Our core value is to “empower others”, and we give you a slice of n8n in the form of equity. 🏖️ Work/life balance: We work hard, but make sure everyone can properly recharge their batteries with 30 days holiday, plus public holidays wherever you are. 📈 Career growth: We are looking to hire 'rising stars', who can grow with the company into more senior roles. We give you €1k a year to spend on courses, books, events and coaching, to support you in developing your career. 🤩 A passionate team: We love our product, and we have regular office hackathons to see who can build the coolest thing with it! 🌏 Remote-first: Our team works remote from anywhere within Europe but we have regular off-sites to help build team bonds and alignment. 🙏 Transparency: We all know what everyone’s working on, how’s the company doing — the whole shebang. 🤝 Giving back: We're big fans of open source, and you'll get $100 per month to support projects you care about. 😍 Ambitious but kind culture where people love to work - our eNPS for 2023 is 100!