Client Implementation Manager - Merchant Services

December 13

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Huntington National Bank

WebsiteLinkedInAll Job Openings

banking • financial services • brokerage • insurance • investing

10,000+ employees

Founded 1866

🏦 Banking

💸 Finance

💳 Fintech

Description

• Responsible for coordinating and collaborating with multiple internal and external stakeholders to grow revenue and ensure client satisfaction through seamless onboarding and integration of new merchants. • Onboard new mid-market to large enterprise merchant clients by ensuring the coordination and execution of activities with multiple Huntington and third-party vendor stakeholders. • Manage client expectations throughout the onboarding process, providing clear and concise communication. • Manage workstreams across all project phases, including Discovery, Data Specification Review, Software Development, System Configuration, Testing, Project Management and Implementation. • Develop and manage comprehensive project plans, track deliverables, and maintain consistent communication with clients, vendors, and internal stakeholders, utilizing team resources where appropriate. • Configure and customize products and services to meet client specifications, ensuring a high-quality, integrated experience. • Proactively identify and resolve issues, escalate where necessary, and implement effective solutions. • Build positive connections with internal and external partners, becoming the trusted expert. • Convey complex concepts clearly and persuasively to diverse audiences, both technical and non-technical. • Drive continuous improvement to align with evolving product needs and optimize customer interactions. • Analyze business processes and map them efficiently, ensuring smooth functionality. • Recommend policies and procedures to benefit and improve the implementation process. • Act as the primary point of contact, providing expert support and fostering strong partnerships with product stakeholders across departments. • Partner with operations and technology teams to guarantee seamless implementations and swiftly resolve any integration issues. • Identify, troubleshoot, and test system configurations and processes to resolve issues. • Navigate strategic shifts and changing priorities with agility and leadership. • Performs other duties as assigned.

Requirements

• Bachelor’s Degree • 10+ years of merchant services industry experience in implementations, conversions, relationship management, and/or project management. • Ability to lead projects, influence multiple constituencies and focus teams from different departments and companies on accomplishing shared goals to meet client needs. • Experience in a client-facing role with a project management focus. • Understanding of payment processing and associated products. • Produce high-quality work independently and collaboratively, meeting deadlines consistently. • Prioritize tasks efficiently, juggle multiple commitments, and communicate needs effectively. • Possesses excellent written and verbal communication skills, demonstrated through previous experience. • Strong analytical and problem-solving skills, evidenced by previous achievements. • Adaptable and self-motivated with a commitment to continuous learning. • Ability to work collaboratively in cross-functional teams. • Thorough knowledge of various software programs including Word and Excel, and the ability to quickly learn additional systems/software. • Demonstrated ability to present to senior executives. • Willingness to travel as needed. • Persuasive communication skills, with a knack for sales messaging. • Outstanding ability to forge and maintain trust with key stakeholders. • Competent in troubleshooting and strategic thinking to overcome obstacles and achieve objectives.