Customer Success Manager

2 days ago

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Huntress

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Huntress is a cybersecurity firm that provides managed detection, investigation, and response solutions to protect endpoints, identities, and email environments. It offers a platform with managed EDR, security awareness training, ITDR for Microsoft 365, and SIEM solutions, all supported by a 24/7 Security Operations Center. Huntress is designed to secure small and medium-sized businesses against cyber threats. Their services help organizations across industries, ensuring robust protection and compliance, especially in environments like education, finance, healthcare, manufacturing, and government.

Cyber Breach Detection • Incident Response • Endpoint Protection • Malware Analysis • Managed Services

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Huntress is looking to expand its post-sale reach by building its first Customer Success team. • Customer Success Managers will play a crucial role in growing our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform. • This role will be responsible for driving business efforts toward expansion, loyalty, renewals, partner satisfaction, and mitigating churn. • You will work closely with both sales and marketing to devise creative ways to help our partners meet their business objectives through training, education, and empowerment. • This is a high-impact, high-visibility role that will be key in helping the company achieve business goals through partner satisfaction and engagement.

🎯 Requirements

• 2+ years experience in a partner-facing role, ideally in a sales or customer success • Knowledge of the MSP space a plus, preferably related to the cyber-security industry • Experience in working with Salesforce or a similar CRM • Ability to deliver customer and partner engagement in a professional manner with strong written and verbal communication skills • Strong organizational skills with the ability to work in a hyper-growth environment • Ability to manage multiple priorities and a large book of business • Strong ability to execute customer success strategies and initiatives across all accounts • Strong bias to action and ability to get things done efficiently and effectively

🏖️ Benefits

• 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth