Senior Product Operations Manager

March 21

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Huntress

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Huntress is a cybersecurity firm that provides managed detection, investigation, and response solutions to protect endpoints, identities, and email environments. It offers a platform with managed EDR, security awareness training, ITDR for Microsoft 365, and SIEM solutions, all supported by a 24/7 Security Operations Center. Huntress is designed to secure small and medium-sized businesses against cyber threats. Their services help organizations across industries, ensuring robust protection and compliance, especially in environments like education, finance, healthcare, manufacturing, and government.

Cyber Breach Detection • Incident Response • Endpoint Protection • Malware Analysis • Managed Services

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• The Huntress team is looking for a data and operations-minded Senior Product Operations Manager who can build trust, collaboration, and data foundations within our product organization. • As the Senior Product Operations Manager, you will help facilitate business decisions through data enablement, efficiency, and prioritization. • A main goal of this position will be to not only enable data but to train product stakeholders on self-serve capabilities. • In addition, you will help mature our product development processes by driving product retrospectives, iterating on our quarterly planning and execution process, and helping drive cross-organizational collaboration. • You will achieve business enablement by providing data and analysis to Product Stakeholders. • Building products with measurable outcomes is a key pillar of a well-functioning product org. You will work with the teams to create measurable outcomes for their product initiatives and track those outcomes with near-real-time data and dashboards. • You will lead projects to drive alignment through metric collection, metric scoping, and Sigma dataset creation. • Understanding developer productivity requires pulling data from multiple sources and joining it to give an accurate picture of team and individual performance. • ProdOps tracks capitalizable software projects across all teams to ensure our finance team has the data they need to manage the business effectively. • Looking back and learning from past failures and successes is how we learn. At the organizational level, retrospectives are the best tool we have to operationalize these learnings.

🎯 Requirements

• +4 years experience in Operations or Business Analysis • +2 years of experience in Program/Project Management • Experience in training and enabling stakeholders through change management • Proficiency in business analysis tools. ( BI Tool, Google Sheets, Excel, etc.) • Proficiency in using ticketing tools like Shortcut, Jira, Monday • Curious mindset towards business questions and processes • Proficiency in relationship building and building trust • Mentorship of peers and elevating experiences • Problem-solving mentality with a background in root cause analysis

🏖️ Benefits

• 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth