Training Support Specialist

April 14

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Huntress

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Huntress is a cybersecurity firm that provides managed detection, investigation, and response solutions to protect endpoints, identities, and email environments. It offers a platform with managed EDR, security awareness training, ITDR for Microsoft 365, and SIEM solutions, all supported by a 24/7 Security Operations Center. Huntress is designed to secure small and medium-sized businesses against cyber threats. Their services help organizations across industries, ensuring robust protection and compliance, especially in environments like education, finance, healthcare, manufacturing, and government.

Cyber Breach Detection • Incident Response • Endpoint Protection • Malware Analysis • Managed Services

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Reports to: Manager of Support • Location: Remote US • Compensation: $60,000 - $70,000 base plus Bonus and Equity • The individual for this role must be located in the Pacific or Mountain Timezone • Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. • Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. • We protect 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. • As a Training Support Specialist, you will be responsible for delivering curriculum to the support team. You will be a resource for the team through formal and informal training, leading internal onboarding, creating courses in our SAT offering, and helping to maintain both our internal and external knowledge bases, all with the goal of leveling up our team’s product knowledge, troubleshooting capabilities, and communication skills. In service of this, you will need to be proficient in all Huntress products, and will work within our team to ensure support is aware of new and updated features, campaigns, and initiatives.

🎯 Requirements

• Proven technical support/customer support skills • Self-motivated individual who can work independently and with a team • Strong presentation and facilitation skills, with the ability to engage and educate diverse audiences virtually • A passion for continuous learning and the ability to quickly grasp new technical information • Excellent written and verbal communication skills, capable of explaining complex technical concepts clearly and concisely • Familiarity with an LMS is a plus

🏖️ Benefits

• 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth