Customer Success and Marketing Coordinator

6 days ago

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Hunt St

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recruitment • offshore recruitment • headhunting

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Description

• Job Role: Customer Success and Marketing-Coordinator • Work Schedule: Monday - Friday, 9:00 AM to 5PM AU Time Zone • Who We Are: At Hunt St we help Aussie and US based companies directly hire top 5% remote talent in the Philippines & Nepal. • Who The Client Is: We are a forward-thinking tech company dedicated to transforming the salon industry through innovative solutions. • Role Overview: We are seeking a highly organized and proactive individual to oversee customer success, support, social media marketing, and data management for TheHair.App. • Key Responsibilities: Customer Success & Support • Daily Support Management: Monitor the support email inbox, responding promptly to customer inquiries regarding their accounts and resolving any issues. • Customer Request Tracking: Document and update a spreadsheet with details of customer requests, including contact information and issue status, on a daily basis. • Customer Onboarding: Reach out proactively to new customers via email or text message to offer setup assistance. Schedule and conduct 5 minute calls with interested customers to guide them through TheHair.App’s setup and onboarding process. • Social Media & Marketing: Develop, plan, and execute a social media strategy that aligns with our brand and goals. Design and post engaging content and monitor activity on all platforms to respond to interactions and foster a community. • Email Marketing Campaigns: Design and launch email marketing campaigns that remind customers of product features and benefits, encourage feature engagement, and attract new customers. Analyse campaign performance and adjust as needed. • Data Management: Regularly update and maintain hair inspiration and product image libraries, ensuring data accuracy and integrity in the database. • Data Hygiene: Manage the consistency and accuracy of product data, hair inspiration images, and associated information within our system. • Additional Information: This role is central to ensuring customer satisfaction and increasing engagement across our products. We’re looking for someone who is both customer-oriented and creatively inclined, with a strong sense of accountability and initiative.

Requirements

• Experience: Minimum 2 years in customer success, marketing, or a related field. • Skills: Strong communication skills, experience with email marketing platforms and social media tools, and an eye for detail. • Technical Proficiency: Familiarity with data entry, CRM, and email marketing software. Experience with Klaviyo is preferred. • Proactive & Organized: Ability to work independently, prioritize tasks, and stay organized in a dynamic environment.