Head of Client Success

Yesterday

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Description

• Responsible for leading a team who own the end to end project management of client relationships • Focused on client onboarding and ensuring a structured process throughout their relationship with IDR • Handle operational escalations, ensure we’re delivering on client expectations, and project manage ongoing client work • Develop the client implementation journey, standardising the approach for all clients • Maximize the use of technology in all processes to control risk and improve efficiency • Hire additional Client Success Managers to support the growth and size of our client base

Requirements

• Project management and stakeholder management experience would be beneficial • Leadership experience and ability to handle a team in multiple locations • Client Success or Client Management experience is essential • Fluent spoken and written English • Presence and confidence when managing staff • Methodical with an organized and self-starting approach to work • Good working knowledge of Excel and be technology driven • Experience dealing with clients and stakeholders • Project Management, ITIL and KYC qualifications are preferred but not essential

Benefits

• Competitive compensation package • Pension contribution with 5% employer match • 25 Days annual leave plus bank holidays • Opportunities for professional growth and career advancement.