Enterprise Customer Success Manager - EMEA

October 1

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StrongDM

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💰 $54M Series B on 2021-09

Description

• StrongDM is driven by a clear mission: Secure Access, Zero Trust. • We design products and solutions that reflect this commitment, transforming the way organizations manage privileged access across their critical infrastructure. • By leading with Zero Trust Privileged Access Management (PAM), we help our customers achieve secure, dynamic, and fine-grained control over access to their most sensitive resources. • This focus on security has earned us an industry-leading 98% customer retention rate. • Once a customer, forever a fan. That's our goal. • You will act as the CEO of the current EMEA/APAC book of business, collaborating with sales, Sales Engineering, Support, and Product teams to maximize the value they get from strongDM. • To achieve that, you must deeply understand the problems customers seek to solve, build consensus across teams, establish a project plan to roll out, manage expectations, and deliver on our product’s promise. • You will own the customer relationship and the long-term health of the account.

Requirements

• 8+ years in an Account Management role for a product/service that is sold to cybersecurity technical teams • Consulting background is highly preferred • Strong grounding in project management, including onboarding, implementation, and rollout • Sophisticated business sense capable of differentiating symptoms from the underlying cause and collaborating with technical teams to develop a solution • Demonstrated track record of persuading technical audiences to take action based on requirements and value provided by solutions • Demonstrated track record of managing challenging customers or situations leading to successful outcomes • Ability to manage large, complex projects while remaining calm under pressure and patient in times of strife • Be humble, unafraid to ask for help, and never assume • Build adoption & value framework for overall success with the customer

Benefits

• £119,000-£135,000 annual salary plus bonus