Customer Success Manager - Healthcare Informatics

September 17

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Philips

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Healthcare • Medical Devices • Health systems • Cardiology • Healthtech

10,000+

Description

• Be the customer facing representative within Radiology Informatics at Philips • Ensure customer satisfaction and success with Philips products or services • Manage communication and relationships with customer stakeholders • Review service status based on contracted deliverables, focusing on SLAs and incident management • Prepare and discuss reports such as service performances and system usage • Understand contract obligations and ensure Philips exceeds them • Manage and monitor P&L for individual customers • Support successful transition of projects from implementation to support • Author the Customer Success Plan • Handle contract renewal processes and customer initiatives

Requirements

• Extensive IT experience in large service provider companies partnering with healthcare • Customer success as main responsibility focusing on commercial contract obligations • Understanding of Program / Project Management principles • Business analytical skills and ability to influence without authority • Structured thinking style with ability to multitask and manage competing priorities • Strong oral, written, and presentation skills • Ability to foster solid relationships at all professional levels • Strong background in IT environment and IT security policies preferred • Full Driving License needed • Standard DBS check required for this role

Benefits

• Competitive salary • Performance bonus • Company car allowance • Family friendly policies • Flexible benefits • Access to Philips University