Customer Success Manager

September 14

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UpGuard

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IT Management • Cyber Insurance • Third Party Risk • Cyber Resilience • Cyber Risk

51 - 200

Description

• Onboard and enable UpGuard customers to optimize usage and integration. • Understand customer business, identify gaps, and provide best practice recommendations. • Engage customers proactively to help them maximize UpGuard utilization. • Translate customer requirements by understanding risk management frameworks. • Proactively monitor security ratings and metrics, addressing potential risks. • Advocate for customers by providing updates to internal teams on perspectives and risks. • Collaborate to identify upselling or cross-selling opportunities.

Requirements

• Degree in computer science, information technology, or a related field • 4+ years' experience in technical account management, customer success, solutions consulting role within the cybersecurity industry. • Experience working within the Cyber Security industry OR similar domain. • Strong understanding of cybersecurity concepts, technologies, and best practices. • Demonstrated ability to manage customer portfolio, manage multiple customers simultaneously, prioritize tasks, meet deadlines, and ultimately grow and retain your accounts. • Exceptional command of the English language, both in written and spoken communication. • Effective collaborator with the ability to seamlessly interface across diverse internal teams. • Highly motivated and inquisitive, characterized by an unwavering commitment to personal and professional growth. • Experience with tools like ChurnZero, CRMs (e.g. Hubspot), Gong, and collaboration tools such as Asana, Notion and Slack.

Benefits

• 100% Remote Opportunity • Impact: Influence the direction and design of projects. • Be part of an energetic team: Highly collaborative environment. • We value work-life balance: Supportive work environment. • Generous reward: Competitive salary + equity. • Great perks: Lifestyle allowance, well-being program, WFH budget, learning & development budget.