Customer Success Manager

August 16

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Capella Space

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Earth observation data any time, in any weather with the most advanced Synthetic Aperture Radar satellite technology.

Geospatial • Satellites • SAR • Imagery • Space

51 - 200

💰 $60M Venture Round on 2023-01

Description

• Reporting the Sr. Director of Customer Engagement, the Customer Success Manager is a key contributor to our team strategy and ensures its execution by supporting our global customers and Reseller Partner network. • CSMs work with our customers to deliver world-class SAR imagery products through our self-service, proprietary Console system that allows customers to task Capella's constellation and view / download imagery, or to integrate our data and data access systems into their existing workflows and platforms via API. • You will be responsible for building long-term strategic relationships, providing best-in-class post-sales support, on-boarding and training, and delivering a customer experience that reflects Capella's leadership in the Space industry. • This includes serving as an internal advocate for customers, encouraging product adoption and maintaining high engagement with our customers and partners.

Requirements

• Strong and proven track record of successfully managing client service relationships or projects across international geographies • Customer facing experience including onboarding, key account management, ongoing support, contract renewal, and prioritization across multiple internal and external stakeholders to meet requirements • Experience collaborating with engineering and product teams to assess feasibility and support adoption of complex product features and capabilities, representing the voice of the customer • Customer-centric mindset and experience translating customer requirements into priorities and clear direction for the product teams • Excellent communication, writing, and cross-team collaboration skills • Project management skills including milestone updates and delivery reporting • Willing to roll up your sleeves to get the job done while delivering against quarterly and yearly business priorities • Experience building Customer Success standard operating procedures and taking a continuous improvement mindset to problem solving