Customer Success Manager

February 14

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Aptem

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Aptem is a technology company that develops innovative solutions to enhance the learning and employability experience. Their flagship product, Aptem Apprentice, is a comprehensive apprenticeship management system that employs AI to ensure regulatory compliance, support funding management, and boost learner success. Since 2009, Aptem has been at the forefront of delivering scalable software for apprenticeships, vocational training, and employability, serving over 130,000 learners daily in the UK. Aptem's range of products includes Aptem Enrol for secure remote onboarding, and Aptem Employ, a self-service job seeker portal aimed at reducing job search time. The company is a leader in education and employability technology, focusing on enhancing user experience and learning outcomes through AI-driven features.

Onboarding • Enrolment • Learner assessment • Manage commercial training & CPD courses • EdTech

51 - 200 employees

Founded 2009

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

•We are looking for a proactive, customer-centric Customer Success Manager, who will be the primary contact for a portfolio of our existing customers during their post-sales journey. •The successful candidate will be responsible for maximising value realisation for customers in their portfolio, along with customer retention and growth. •Aptem is a rapidly growing remote-first start-up, so expect a dynamic and fluid environment, with all of the opportunities and challenges this entails. •The CSM role will suit a proactive person who thrives on using their initiative and is comfortable with ambiguity. •The right candidate will be outcome-focused and adept at managing their own time and priorities to work with impact. •We are a remote-first company, and this role can either be a remote role based within the UK, or hybrid based in our London office.

🎯 Requirements

•Prior experience in the apprenticeship delivery space, preferably in one or more of the following areas: learner facing/internal verification/funding/quality/operations •Experience working as a Customer Success Manager or Account Manager in a high-touch model, or extensive history in a customer facing role •A good understanding of technology, with the ability to learn and adapt quickly to new technologies and products •Prior experience working within a regulated or complex environment, such as Financial Services, Human Resources, or Government/Public sector •Experience working directly with customers and stakeholders at a variety of levels, up to and including C-Level •Customer Success accreditation •Excellent written and verbal communication skills, comfortable presenting and capable of influencing internal and external stakeholders •An active listener, capable of getting to the root of a customer problem •Excellent problem solving skills •Willingness and ability to learn quickly •Highly organised; able to manage own workload and time, and work independently

🏖️ Benefits

•27 days holiday allowance plus bank holidays, with an additional day off on your birthday! •Option to take up to 1 day of paid volunteering leave every year. •Half a day off at the end of the working week during July and August. •Option to purchase up to 5 days of additional leave. •Company pension scheme. •Life insurance. •Private health insurance with Aviva. •Discounted gym membership. •Retail and other discounts. •Employee Assistance Programme. •Learning and development budget. •Regular paid social events throughout the year.