Customer Success Manager

February 11

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Anima

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Anima is an integrated care platform designed to revolutionize primary care by automating manual tasks and enhancing workflow efficiency. It combines online consultations with productivity tools, providing a single source of truth for care teams and scaling across various geographies. Anima's platform offers seamless EHR integration, advanced analytics, and next-generation document processing, which streamline workflows and improve patient outcomes. The platform is trusted by over 200 practices and serves over 2 million patients, helping healthcare organizations deliver better care with features like patient questionnaire triage, appointment scheduling, document processing, and data-driven decision-making. Anima connects directly with major systems to simplify operations and communication within the healthcare sector.

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

⚡ Productivity

📋 Description

• Anima saves lives every day • Hey! Shun here, I’m the CEO and co-founder of Anima. We’re building an active learning OS for all of healthcare and life sciences towards maximising human wellbeing globally. • Millions die every year because their medical problems aren’t treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. • At Anima, you’ll help us extend the 3 existing product lines we have, that millions of patients use, and build out new ones at the very cutting edge of healthcare reinforcement learning and agentic AI. Your work will save countless lives. • Top 1% growth - we grew 450% in 2024, are cash flow positive and at Series B/C metrics with a team of ~20 • Users love our product. The biggest testament to this is that most of our growth comes from virality and referrals. • We are deeply collaborative, and through mutual and self-challenge, we converge towards the optimum, and decisively execute. We are united by child-like intellectual curiosity and experiment and wander freely when the right path isn’t clear. • We hire candidates from all over the world. We offer flexibility over work schedule and location. • Lots of us went into medicine because we wanted to maximise our positive impact. At Anima, we understand that distribution is the other half of a legendary product. • Does this sound like you?

🎯 Requirements

• Hungry and wants their shot to change the world - a force of nature when empowered with the tools, resources and development to do it. • A gifted relationship builder: able to quickly build rapport and an uncanny ability to read people's minds and understand their core desires and motivations. Able to scale this superpower to build & maintain relationships across whole organisations. • An outstanding conduit between users and our product/engineering team: ability to accurately and reliably translate user painpoints into actionable insights and suggestions that power feature development. • Exceptionally organised & user-oriented: never fails to engage users at the optimal moment, and constantly finds new ways to delight our users. • Extraordinary attention to detail: picks up on the smallest signals around user sentiment and goes to extreme lengths to ensure a delightful user experience. • Exceptional communicator, able to write and speak persuasively and distill complex information into clear and concise points, without jargon. • Pragmatic rather than dogmatic in decision making: able to weigh real world data appropriately, changing course when necessary towards optimal outcomes for patients and clinicians. • Keen to understand the big picture & entire context of the company and vertical • Seeks to maximise combined team productivity, communicating the right things at the right time through the right channels. • Intellectually curious and loves learning - able to tackle entirely novel challenges that lack prior precedent through first principles thinking, creatively using the right pragmatic approach, with an understanding of alternatives and trade offs.