Strategic Customer Success Manager - EMEA

February 10

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Maze

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Maze is a user research platform that accelerates the process of gathering and analyzing user insights. It enables companies to efficiently conduct studies, recruit participants, and make data-driven decisions quickly, all within a single platform. Maze offers features like prototype testing, usability studies, and automated reporting, making research faster and more accessible across various stages of development. It caters to a wide range of industries, including financial services, insurance, tech, and software. The platform emphasizes data security and GDPR compliance, offering enterprise-grade features like secure data transmission, access control, and private workspaces. Maze aims to democratize research, allowing teams to collect feedback and insights at the speed of product development, enhancing user experiences through informed decisions.

User testing • User Research • Continuous Product Discovery • Product Discovery • Usability testing

51 - 200 employees

Founded 2018

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

Build deep, trusted relationships with a portfolio of high-value, strategic customers. Champion the adoption of Maze solutions by proactively identifying opportunities for growth. Act as a consultant and thought partner to C-level executives and key stakeholders. Conduct regular, impactful Business Reviews to articulate ROI and deliver insights. Serve as the voice of the customer within Maze, providing actionable feedback. Proactively identify challenges and provide creative, scalable solutions. Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities. Work closely with Sales, Product, Marketing, and Research Partner teams.

🎯 Requirements

Minimum 5 years in a customer-facing role (e.g., customer success, strategic account management, or consulting) in a SaaS B2B environment, with a proven track record of driving adoption, retention, and advocacy for strategic accounts. Confidence and expertise in engaging with senior leadership, including C-level executives and decision-makers, to deliver impactful presentations, business reviews, and strategic guidance. Strong ability to analyze customer data and deliver actionable insights that drive adoption, mitigate risk, and highlight growth opportunities. Thrive in a fast-paced, ever-evolving environment, and embrace innovation as you help customers navigate Maze’s solutions and industry changes. Hands-on experience with customer success platforms like Gainsight, ChurnZero, Salesforce, Catalyst, or similar tools.

🏖️ Benefits

Health insurance with international coverage, vision, and dental: 100% of the team member premium paid Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage $1,500 remote work setup fund to ensure you can set up a productive work space Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more