Customer Success Manager, EMEA

February 11

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Semperis

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Semperis is a cybersecurity company specializing in Active Directory (AD) protection and identity-first security solutions. They offer a comprehensive suite of products designed to prevent, detect, respond to, and recover from cyberattacks targeting Active Directory environments, both on-premises and in the cloud. Their services include threat detection, disaster recovery, and identity risk management, leveraging deep Microsoft MVP expertise. Semperis is known for its innovative tools like Purple Knight and Hybrid Identity Protection (HIP) Conference, catering to critical sectors such as financial services, healthcare, and the public sector. The company emphasizes reducing downtime and provides 24/7 incident response support to enhance operational resilience against identity-based attacks.

Active Directory • Disaster Recovery • Identity and Access Management • AD forest recovery • Cybersecurity

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. • Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List. • If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills—we’d love to meet you. • We are looking for a Customer Success Manager to join our team. (French Speaking Required) • As a Customer Success Manager, you’ll collaborate closely with our Solution Architects & Support Engineers to maximize opportunities for our large enterprise and strategic customers & Semperis. • Customer Success Managers are strategic and empathetic communicators who are able to nurture relationships across multiple client accounts. • The CSM also onboards new customers in their assigned territory.

🎯 Requirements

• 3+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. • Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies ((Active Directory, Azure AD, etc.) • 3+ years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions • Ability to understand and explain technical cybersecurity data • Excellent communication and project management skills • Proactive; ability to anticipate customer needs and have solutions ready when they are • Intellectually curious; driven to expand the cybersecurity domain and professional expertise • Responsive and adaptive to changing situations • Genuine desire to work with customers.