Client Success Manager

September 10

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Certn is a fast, simple, and comprehensive background screening solution.

Risk Management • Credit Screening • Alternative Credit • Artificial Intelligence • Machine Learning

201 - 500

💰 $109M Series B on 2023-05

Description

• Develop and implement strategic account plans for assigned clients to drive long-term success. • Identify upsell and cross-sell opportunities through an understanding of client needs. • Serve as the primary point of contact for escalated client issues, ensuring timely and effective resolution. • Advocate for client needs within the organization and collaborate with internal teams to address challenges. • Analyze client data and industry trends to provide strategic recommendations for client success. • Prepare and present regular business reviews to clients, highlighting performance and growth opportunities. • Give input into and implement strategies to improve customer retention rates. • Identify and address factors that may contribute to client churn. • Identify and track cross-selling and upselling opportunities within the existing client base.

Requirements

• Proven success and showcased effectiveness in client success, account management, or a related field, demonstrating a track record of successful client engagement. • Passion for customer success, you care about your customers and view their success as your own. • Proven track record in managing 50+ client accounts simultaneously and building customer relationships with both business and technical stakeholders. • Adaptability in a fast-paced environment and the ability to juggle and complete multiple priorities and projects (internally and externally). • Adept analytical and problem-solving skills. • Experience advocating for clients at an executive level within the organization. • Demonstrated ability to collaborate effectively with various departments for overall business success. • Demonstrated success in driving client growth through expansion initiatives. • Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner. • College or university degree or equivalent work experience. • Certifications in client success or customer support.

Benefits

• Starting with 4 weeks of paid vacation • Sick days • Pension • Remote-friendly and supportive flexible remote arrangements • Work-from-home allowance • Professional development budget • And a few more goodies!