Strategic Customer Success Manager

August 21

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G-P

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Find, hire and manage teams in days instead of months with the #1 Global Growth Platform.™

Compliance • Human Resources • International Business • Global Business Expansion • International Legal Expertise

1001 - 5000

Description

• Manage all post-sales activity for G-P’s customers through strong onboarding and operational support • Develop trusted relationships with key customer contacts and maintain high levels of CSAT and NPS • Fully accountable for customer retention by minimizing churn

Requirements

• 5-7 years of experience in Customer Success, Account Management, Business Development, or another customer-facing role • Demonstrable experience in driving significant sustainable account growth • Experience with project management, account business planning and prioritization across multiple accounts • Experience with Salesforce, CSM/CRM tools • Demonstrable experience in thought leadership and process improvements • Comfortable with technology • Innate ability to influence even the most challenging of customers • Self-motivated with the ability to own and drive initiatives to completion • Assertive problem-solver and proactive relationship manager • Best-in-class interpersonal skills • Best-in-class communication and presentation skills • Unwavering business perspective when assessing situations and making decisions • Driven by passion for customers • Preferred experience in SaaS or HCM and knowledge of EOR/global expansion industry

Benefits

• Competitive compensation and benefits package • Opportunity for personal growth and career development • Recognition for a job well done