Customer Success Manager - Remote

3 days ago

Apply Now

Receive Emails with Similar Jobs

Axon

WebsiteLinkedInAll Job Openings

Protect Life. Obsolete the bullet. Global tech company dedicated to capturing truth with connected cameras & devices.

Electronics Manufacturing • Technology • Software Development • R&D • New Product Marketing

1001 - 5000

Description

• Are you a self-starter who loves problem solving and helping customers find solutions? • Successful Customer Success Managers are technology-savvy individuals that partner with our customers and demonstrate how our products improve their daily workflows. • Given how critical your role is, you will also be ready to be called on by police services for help at any moment. • You are the “boots on the ground,” and primary point of contact helping find solutions for our customers. • Your goal is to provide excellent customer service and technical support daily to our largest customers making sure their expectations are exceeded. • Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities. • You have high availability and will assist customers if any issues occur outside of normal business hours. • You document any processes or issues, and providing feedback or suggestions to the internal team for improvements. • Manage any requested projects or assignments involving your customers, acting as liaison between Axon and the agency. • All other duties as assigned.

Requirements

• Degree level education or equivalent • 5+ years Customer Success experience • Must be willing and able to travel as required • Strong and proven track record of successfully managing customer relationships and technical projects • Proficiency in Software as a Service value propositions • Familiar with Salesforce, Gainsight, and Jira • Understanding of SaaS, Cloud providers/solutions, Virtualization, Storage • Familiarity with routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies • Basic knowledge of computer hardware, operating systems, and storage devices • Solutions Sales Experience an asset • Collaborative team player with excellent interpersonal, communication, and organizational skills; adept at strategic problem-solving, working with sales and support teams, and managing enterprise-level customers. • Self-motivated and detail-oriented, with proven ability to manage schedules and territories independently, delivering exceptional results in a dynamic, fast-paced market. • Experience working with Enterprise-level customers an asset • Experience with longer sales cycles to Government and following rigid procurement processes

Benefits

• Competitive salary and company bonus scheme • 30 days holiday plus spot company holiday days • Private health insurance, life assurance, and income protection • Health cash plan, GymPass, and mental health support programs • Continual Learning & Development programs, and career support • And many more...