Client Success Manager

2 days ago

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Affirm

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We’re excited to announce that Affirm is now a remote-first company$1. !$1

eCommerce • Payments • Installment Loans • Millennials • Financial Services

1001 - 5000

💰 Post-IPO Equity on 2021-01

Description

•Drive growth: Focus on profitable growth and retention of UK based merchants. •Strategy development and execution: Work with cross functional teams, product and marketing and with our external merchant partners to develop strategies for growth and own the end to end execution of new initiatives. •Entrepreneurial Spirit: Will roll up sleeves, write a doc, test a flow, talk to customers, and do what it takes to create the right partner experience. Operates from a place of extreme ownership and high individual execution. •Cross functional collaboration: Across multiple teams within Affirm to monitor and improve performance of merchant programs. •Flexibility across sectors: Embark on self learning to ensure you understand the sectors within which our merchants operate and any regulatory implications •Partnership Excellence: Collaborate externally with marquee partners to develop custom, scalable integrations that align with their unique needs while supporting Affirm's mission and objectives. •Driving towards Metrics: Identify the metrics that matter and the inputs into affecting those while providing a roadmap and perspective into timeline for affecting those metrics. •Autonomous Innovation & Planning: Work in a dynamic, fast-paced environment where ambiguity is a constant. Be responsible for Quarterly, Bi-Annual, Annual, and Budget planning processes, inclusive of planning for partner planning processes. •Senior Leader Interaction: Interact effectively with senior leaders both internally and externally, presenting insights and strategies that drive our company’s objectives.

Requirements

•5+ years of partner management experience •Experience working with external partners and customers while being an ambassador of your company and company’s brand •Familiarity considering and building within partner ecosystems •Outstanding written and verbal communication with a diverse stakeholder audience •An obsession for getting the details right •Comfortable in an ambiguous matrixed organization. •Strong proficiency in Google workspace apps including Gmail, Docs, Sheets, Slides, Drive, Slack •Experience in working with Salesforce CRM •Excellent presentation skills •Ability to identify growth opportunities through data analysis and partner research •Solid familiarity with payments, commerce, fintech or b2b2c models. Bonus points for direct experience with consumer lending •Experience of working in a regulated environment in the UK •Flexibility and willingness to travel, domestically for client and team meetings and occasional international travel.

Benefits

•Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents •Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses •Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge •ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount