Customer Success Manager - EMEA

4 days ago

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Drata

WebsiteLinkedInAll Job Openings

compliance • cybersecurity • automation • SOC 2 • ISO 27001

201 - 500

💰 $100M Series B on 2021-11

Description

•Join Drata as a Customer Success Manager (CSM) Scaled and help revolutionize the way companies achieve trust and compliance. •As a CSM, you’ll be the trusted guide for our customers, ensuring they achieve success and maximize value from Drata’s platform. •Your role will focus on building lasting relationships, leveraging data for insights, and working cross-functionally to help customers on their compliance journey. •Managing a large portfolio of 400+ customers, you'll need a proactive, analytical mindset to engage effectively and efficiently. •Your ability to foster trust, collaborate across teams, and use data will be critical to driving customer satisfaction, retention, and expansion.

Requirements

•2+ years in a Customer Success Management role, with 5+ years in customer-facing positions. •Experience in B2B SaaS is essential. •Confident user of Slack, Zoom, Google Workspace/GSuite, and CRM systems like Catalyst or Salesforce. •Familiarity with tools like Jira, Gong, Sigma, Chili Piper, and Notion is a plus. •Experience in Security, Compliance, and/or GRC is highly valued. •You’re an empathetic, diplomatic, and honest communicator, skilled in both written and verbal communication. •A great listener with the ability to understand complex conversations and take thoughtful action. •You approach your work with a data-driven mindset and a commitment to growth. •You’re collaborative, open to feedback, and have a positive, constructive attitude. •You live our core value of Trust. •Proven success in high-growth environments. •Adaptable and resilient, you excel at managing and balancing priorities across customers and organizational needs.

Benefits

•Supplemental health benefits offered •Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities •Flexible Time Off: Flexible vacation policy for strong, fully charged batteries •16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child •Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office