Customer Success Manager

September 27

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VDI Performance & Scalability • Benchmarking • Capacity Planning / Right Sizing • Change Impact Prediction • Virtualization

51 - 200

💰 Private Equity Round on 2021-09

Description

• Welcome to Login VSI, where innovation and growth converge. • Login VSI's mission is to provide organizations with the solutions and insights needed to ensure a seamless and reliable digital workspace experience for their end-users. • The primary role of the Customer Success Manager (CSM) is to own the post-sales customer relationships within a portfolio of assigned accounts in North America and Europe. • This role is responsible for retaining, educating, facilitating, and motivating customers on value driven use of the company’s products. • We are seeking a customer driven, personable, and self-motivated candidate who can be flexible and adapt to customer needs.

Requirements

• Proven track record in IT sales, consulting, or customer success • Ability to manage strategic customer relationships and discussions with stakeholders of all levels • Excellent communication skills - High-performance ability to balance business and technical and adjusting messaging to audience • Knowledge of Customer Success best practices • Ability to work in a fast paced, high-growth, company with the capability of balancing multiple priorities • Experience with Client Management Solutions (Churn Zero a plus) e.g. – CRM, Customer Success Platforms, Project Management Software, Ticketing systems • Project management • Experience with enterprise End-User Computing technologies (Citrix, VMware Horizon, AVD, VDI, etc.) a plus.