Technical Relationship Manager

March 14

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+21 more states

🌵 Arizona – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

IGEL Technology

WebsiteLinkedInAll Job Openings

IGEL Technology is a company that develops a transformative secure endpoint operating system (OS) designed for SaaS, DaaS, VDI, and secure browser environments. The company's IGEL OS helps reduce endpoint total cost of ownership (TCO) and attack surface by supporting a zero trust security model. It provides features like centralized management, a trusted application platform, and the ability to securely boot from any device with its UD Pocket. IGEL collaborates with prominent partners like Citrix, Microsoft, and Lenovo to deliver secure mobile work solutions. The company also prioritizes sustainability by extending device lifecycles and improving energy efficiency. IGEL's solutions are applicable in industries such as healthcare, financial services, retail, manufacturing, and government.

Thin Client Software and Hardware • Solutions and Engineering • Endpoint Management • Secure and Scalable Solutions • VDI

201 - 500 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• The overall role of the IGEL TRM is to cement a close working relationship between IGEL and the customer, helping them to strategically develop their adoption of IGEL technology solutions. • The TRM provides a central focal point between the customer and the various functional divisions within IGEL. • Develop a strong, positive strategic relationship with the customer. • Provide knowledge transfer of IGEL products and functionality. • Assist with the escalation of support incidents through resolution. • Assist in the escalation of support queries to the relevant channels. • Assist in the creation of customer feature requests as a conduit to product management. • Ratify customer projects and provide guidance around further projects / upgrades. • Develop and align a comprehensive account plan with the customer, documenting customer environment, expectations, priorities and technology deployment roadmap. • Develop a good understanding of the customer environment and use this knowledge to proactively drive improvements and efficiencies within Customer environment. Advise the customer on technical best-practices as their IGEL trusted adviser. • Use your in-depth knowledge of the customer environment to uncover additional IGEL product sales opportunities.

🎯 Requirements

• Minimum 5 years of experience directly supporting enterprise-level customers in a TRM capacity • 5+ years relevant engineering, consulting, or system integration experience with one or more vendors or Value Added Resellers (VARs) in the IT industry • Minimum 5 years work experience with virtual technologies such as Citrix, VMWare, Microsoft AVD • Experience with application and desktop virtualization platforms (VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services) • Knowledge of common networking concepts and protocols (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS, etc.) • 2+ years of experience with managing IGEL products within a customer environment • Experience with directory management (LDAP, Active Directory) • Experience with troubleshooting and log gathering on both Windows and Linux platforms • Familiarity with a scripting language a plus (PowerShell, bash, python) • Familiarity with common database platforms and concepts a plus (Oracle, MSSQL, MySQL) • Industry-standard certifications in any of the above-mentioned technologies a plus (e.g. VCP, CCA/CCP, MCSE, RHCA, etc.)

🏖️ Benefits

• Health, dental, vision, and prescription benefits (employee premiums covered by IGEL) • 10 company-paid holidays per year • 15-20 days of PTO per year (15 days in the first year and 20 each year thereafter) • 401(k) plan with 100% company match, up to $5,000 per year • Monthly home office allowance • Remote working opportunities and flexible working times, so you can combine your demanding work with your private goals • Employee Assistance Program (EAP) and Financial Wellness tool • Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage • Wellbeing apps, including Rightway, Headspace and Wellhub • Training and development opportunities to advance your career