Sr. Customer Success Advisor

May 23

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Illumio

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Illumio, the Zero Trust Segmentation company, stops breaches from spreading across the hybrid attack surface.

501 - 1000

💰 $225M Series F on 2021-06

Description

• Customer Success Advisor (CSA) reporting to the Director of Customer Success • Develop cross-functional knowledge spanning IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices • Inspect customer adoption issues and run specific plans to increase adoption health • Tie adoption health to renewal and ensure value delivery • Partner with Sales to identify expansion opportunities • Establish "trusted advisor" relationships with executive stakeholders • Establish, confirm, and document the “definition of success” with customers

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services or related customer-facing role • Ideally worked within the Cyber Security or Enterprise SaaS space • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts • Excellent communication skills verbal, written, and presentation • Detail-oriented with the ability to set priorities and be flexible in an ever-changing environment

Benefits

• Medical, Dental, Vision Coverage • Health and Dependent Savings Accounts • Life and Disability Programs • Paid Parental Leave • Voluntary Benefit Programs • Company Sponsored Wellness Program • Wellness Reimbursement Program • Retirement Savings • Equity Opportunities • Paid time off and Paid Holidays • Employee Incentive Program