ImageTrend
Business Intelligence • Data Collection • Application Design • Data Management • Enterprise Management
Customer Success Specialist
November 4
ImageTrend
Business Intelligence • Data Collection • Application Design • Data Management • Enterprise Management
Description
• We are looking for a Customer Success Specialist I to continue to fuel our growth journey. • In this role, you will engage a high-volume book of clients to ensure they can maximize value from the partnership. • You’ll drive adoption, utilization and demonstrate best practices to help your customers achieve their key objectives. • In turn, this will allow us to strengthen relationships, solidify retention and identify expansion opportunities to grow the business. • The CSS will advocate for the voice of the customer, provide top-tier service and act as a liaison with internal departments to continue enhancing the value of our solutions.
Requirements
• Degree or equivalent combination of education and relevant experience • Exposure or familiarity with customer advocacy and engagement, such as post-sales or professional services functions, preferably in a SaaS-based organization • Familiarity with growing customer adoption, expansion and retention • Ability to showcase and drive product value in a high-volume environment • Ability to be a self-starter and work independently within a highly collaborative and team-oriented environment • Strong verbal and written communication, negotiation, presentation, and interpersonal skills • Enjoys a fast-paced environment and can adjust to changing priorities • Attention to detail, analytical, and problem-solving skills • Technical trouble-shooting skills, coupled with the ability to escalate problems • Understanding of how to communicate the value to customers of implementing various technologies • Experience providing a high level of customer satisfaction • Knowledge or direct industry experience with fire, emergency services, healthcare or hospitals preferred • Ability to travel based on customer and business needs and the location of customers, up to 25% (~10% on Average)
Benefits
• Opportunity to work with cutting-edge technology in the healthcare industry • Competitive salary with additional incentives • Comprehensive benefits package including health insurance, retirement plans, and more • Collaborative and inclusive work environment with opportunities for growth and development • Remote position with Travel, up to 25% travel • Continuous professional development, product training, and career pathing
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