Client Success Manager

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VisualDx

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clinical decision support • dermatology • medical education • infectious disease • public health

51 - 200

Description

• The Client Success Manager is the primary account holder after contract is signed. • They are expected to be actively engaged in using account data and industry trends to proactively support and grow account usage and adoption. • The CSM also partners with Sales to work together to grow account and look for up-sell opportunities to expand revenue on each account. • Implements site-specific growth strategies that lead to increased awareness of VisualDx among account decision makers, education/awareness contacts, and end users. • Ensures resolution for any account/customer issues that arise, and that the customer expectations are achieved. • Maintains current records and all account contact activities such as phone calls, virtual meetings, emails, and adding proposals to ClientSuccess upon completion.

Requirements

• Bachelor's degree; or Associates degree plus two years of sales or customer success experience. • Comfortable presenting on camera for internal meetings as well as virtual client meetings, webinars, and training sessions. • Proficiency with basic software applications, including Microsoft Office Suite. • Excellent written, verbal and listening skills. • Competent, initiative-taker with ability to work independently, problem solve, produce, and prioritize quality work, and communicate effectively with various stakeholders. • Demonstrates strong time management skills, including the ability to prioritize multiple ongoing activities. • Maintains a sense of urgency to drive and close revenue-generating opportunities. • Employs a customer-focused, action-orientated approach to achieve an elevated level of customer satisfaction. • Successful negotiation and conflict management skills resulting in win-win outcomes. • Demonstrates leadership qualities and a commitment to a personal continuous improvement process.