4 days ago
πΊπΈ United States β Remote
π΅ $62k - $79k / year
β° Full Time
π‘ Mid-level
π Senior
π Customer Success
β’ Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals. β’ Use internal tools to monitor customer health, usage metrics, and progress. β’ Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts. β’ Identify expansion opportunities and negotiate and close renewals. β’ Deliver account reviews, status updates, and information around trends to leadership and cross-functional teams. β’ Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.
β’ 3+ years in a customer success role within a SaaS company. β’ Easily builds rapport with customers and team members. β’ Proven track record of driving expansions and renewals. β’ Process-driven and an analytical mindset. β’ Can identify and communicate trends in their book of business. β’ Strong written and verbal communication skills. β’ Ability to break down and communicate technical terminology in a non-technical manner. β’ Natural curiosity and enthusiasm. β’ A team-focused, collaborative instinct.
β’ 5-10% performance bonus depending on level and performance. β’ Clear and honest compensation discussions throughout the interview process. β’ Opportunities for personal growth and career advancement.
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Support users as a Client Experience Specialist at Bouncie's tech-driven company.