Customer Success Manager

4 days ago

Apply Now
Logo of Typeform

Typeform

Contests β€’ Reports β€’ Presentations β€’ Tests β€’ Event registrations

201 - 500

Description

β€’ Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals. β€’ Use internal tools to monitor customer health, usage metrics, and progress. β€’ Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts. β€’ Identify expansion opportunities and negotiate and close renewals. β€’ Deliver account reviews, status updates, and information around trends to leadership and cross-functional teams. β€’ Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

Requirements

β€’ 3+ years in a customer success role within a SaaS company. β€’ Easily builds rapport with customers and team members. β€’ Proven track record of driving expansions and renewals. β€’ Process-driven and an analytical mindset. β€’ Can identify and communicate trends in their book of business. β€’ Strong written and verbal communication skills. β€’ Ability to break down and communicate technical terminology in a non-technical manner. β€’ Natural curiosity and enthusiasm. β€’ A team-focused, collaborative instinct.

Benefits

β€’ 5-10% performance bonus depending on level and performance. β€’ Clear and honest compensation discussions throughout the interview process. β€’ Opportunities for personal growth and career advancement.

Apply Now

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