Customer Success Manager

November 1, 2024

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Typeform

WebsiteLinkedInAll Job Openings

Contests • Reports • Presentations • Tests • Event registrations

201 - 500 employees

Founded 2012

🤝 B2B

☁️ SaaS

🛍️ eCommerce

Description

• Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals. • Use internal tools to monitor customer health, usage metrics, and progress. • Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts. • Identify expansion opportunities and negotiate and close renewals. • Deliver account reviews, status updates, and information around trends to leadership and cross-functional teams. • Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

Requirements

• 3+ years in a customer success role within a SaaS company. • Easily builds rapport with customers and team members. • Proven track record of driving expansions and renewals. • Process-driven and an analytical mindset. • Can identify and communicate trends in their book of business. • Strong written and verbal communication skills. • Ability to break down and communicate technical terminology in a non-technical manner. • Natural curiosity and enthusiasm. • A team-focused, collaborative instinct.

Benefits

• 5-10% performance bonus depending on level and performance. • Clear and honest compensation discussions throughout the interview process. • Opportunities for personal growth and career advancement.