Customer Success Manager

5 days ago

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Logo of Nerdio

Nerdio

Cloud Technology β€’ Cloud Servers β€’ Virtual Servers β€’ ITaaS β€’ SaaS

51 - 200

πŸ’° Series B on 2022-12

Description

β€’ Manage a book of accounts with a 90% retention rate β€’ Consult with customers to ensure value in Nerdio's products β€’ Nurture relationships with executive sponsors β€’ Collaborate to mitigate churn risk and drive success β€’ Track interactions within CRM tool β€’ Evangelize new product features and provide feedback

Requirements

β€’ Software background in an XaaS business such as SaaS, PaaS, or IaaS β€’ Proficiency in contract negotiation and conflict resolution β€’ Demonstrated experience in customer relationship management β€’ Ability to recognize and maximize expansion opportunities β€’ Accurate forecasting skills β€’ Comfort with owning a commercial relationship β€’ Articulate value proposition with a technical theme

Benefits

β€’ Competitive Base + Incentive Plan β€’ Stock Options β€’ Health and Welfare Plans* β€’ Life and Disability Plans* β€’ Retirement Plan* β€’ Unlimited Flexible Paid Time Off......including your birthday off!

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