Customer Success Manager
November 1
Description
• Manage a book of accounts with a 90% retention rate • Consult with customers to ensure value in Nerdio's products • Nurture relationships with executive sponsors • Collaborate to mitigate churn risk and drive success • Track interactions within CRM tool • Evangelize new product features and provide feedback
Requirements
• Software background in an XaaS business such as SaaS, PaaS, or IaaS • Proficiency in contract negotiation and conflict resolution • Demonstrated experience in customer relationship management • Ability to recognize and maximize expansion opportunities • Accurate forecasting skills • Comfort with owning a commercial relationship • Articulate value proposition with a technical theme
Benefits
• Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off!
Apply NowSimilar Jobs
October 31
Manage SLED customer relationships for security solutions.
October 31
Manage enterprise customer relationships for LVT's SaaS security solutions.
October 31
Manage customer success and onboarding for pi-top's educational technology.
October 31
Drive customer success strategies for hotglue's B2B SaaS integrations platform.
🇺🇸 United States – Remote
💰 $1.5M Seed Round on 2021-10
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
October 31
Manage customer success for an AI-driven dental solution.