Client Success Manager

November 2

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Federal Trade Commission

WebsiteLinkedInAll Job Openings

Consumer Protection • Competition

1001 - 5000

Description

• Responsible for proactively engaging, nurturing, and maximizing success for clients • Ensure clients achieve their desired outcomes at every stage of the partnership • Lead ongoing client relationships, implement success programs, and manage requests to improve experience • Lead revenue review meetings and partnership reviews with stakeholders • Collaborate with client services team to build and distribute reports and dashboards • Manage contract renewal and amendment process • Understand client’s changing needs and analyze data to improve client experience

Requirements

• Bachelor’s degree required in business, public relations, marketing, healthcare-related science, or a related field • A minimum of 3-5 years in client-facing roles required • Experience in the field of client success, account management, or equivalent, in improving client satisfaction, adoption, retention & loyalty is required • Proven experience in team management and ability to demonstrate collaborative leadership across teams • Ability to build relationships with clients at both operational and executive levels • Knowledge of client success processes and ability to secure professional work relationships with C-Suite executives is an asset • Exceptional communication, mitigation, and leadership skills • This position requires up to 20% travel to attend on-site client meetings and CHS-sanctioned events as needed

Benefits

• Wide range of benefits, perks, and wellness programs • Continuous learning opportunities to help you grow • Award-winning culture where talented people are respected, informed, engaged, empowered, and developed • Opportunity to follow on LinkedIn to learn more about company culture and careers