Customer Experience Quality Analyst

November 14

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InDebted

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Debt Collection • Technology • Machine Learning • Software • Predictive Analytics

201 - 500

💰 Venture Round on 2022-07

Description

• InDebted provides products and solutions for overdue consumers through debt. • The Customer Experience Quality Analyst ensures high-quality customer interactions among agents. • The role focuses on improving agent performance in payment collection scenarios.

Requirements

• Extensive experience in collections, with a focus on evaluating agent engagement in customer payment processes. • Experience working with quality scorecards. • Strong analytical skills and attention to detail. • Excellent communication skills, with the ability to influence others and drive performance improvements. • Solid understanding of risk management strategies and regulatory compliance.

Benefits

• Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility • Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life • Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs • Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity • Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country • Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave