Customer Experience Specialist - Operations Manager
December 6
Description
• InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. • Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences. • Founded in Australia, we're a team of over 300 people living and working around the world. • We’re rapidly expanding throughout North America, the United Kingdom, Europe, Latin America, and the Middle East. • InDebted is seeking a dynamic Operations Manager to lead our customer experience teams.
Requirements
• Proven experience in operations management, particularly in customer service or related fields. • Passion to help support and grow your team, and to have a positive impact on our customer’s debt free journey • Strong leadership skills that inspire team members to excel by example • Exceptional listening and comprehension skills • Strong initiative and ability to adapt to new projects and suggest process improvements • Computer literate with proficiency in Google suite and willingness to learn and embrace new systems • Excellent written and verbal communication skills in order to interact clearly and concisely with team members and customers with the aim of providing world class Customer Experience • Strong self organization, decision making and analytical abilities • Creative problem solving skills • Strong detail orientation
Benefits
• Flexible working - We’re a global team, passionate about making work, work for you! • Flexible paid leave - Our trust-based leave model enables you to choose when you take leave, how much you take, and what you take it for • Uprise - Our EAP Provider supports your physical, social & psychological wellbeing • Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity • Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility • Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life • Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave
Apply NowSimilar Jobs
December 4
Join Toku as an Operations and Process Specialist; support key operational tasks and ensure accuracy.
November 20
Join 3Cloud as IT Operations Specialist to work with Azure technologies. Contribute to a team-focused environment with a commitment to technical excellence.
November 19
As Operations Coordinator, manage administrative tasks and support lead generation programs for clients. Focus on efficiency and effective communication.
November 8
Manage art team efficiency for a fast-growing American startup.
November 8
Support customers as a Customer Operations Specialist for Wonolo's marketplace.