Director of Collections

December 3

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InDebted

WebsiteLinkedInAll Job Openings

Debt Collection • Technology • Machine Learning • Software • Predictive Analytics

201 - 500 employees

Founded 2016

💳 Fintech

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 2022-07

Description

• InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. • We are seeking a dynamic, results-driven Director of Customer Operations and Collections to lead operations in North America. • You will shape and lead InDebted’s customer operations strategy in the United States and Canada.

Requirements

• Proven leadership in customer operations or collections within high-growth, fast-paced environments. • Expertise in scaling onshore and offshore workforces with effective workforce planning strategies. • Strong analytical skills, building custom reports and dashboards to drive operational improvements. • Experienced in financial management, operating within budget, and optimizing resources. • Skilled in hiring, leading, and developing high-performing teams, with a focus on continuous improvement. • Proficient in designing and implementing performance programs, training initiatives, and incentive schemes. • Demonstrated ability to leverage technology to enhance efficiency, scalability, and outcomes. • Experienced in optimizing systems and tools for customer operations. • Strong client management skills, building relationships across diverse verticals and presenting to senior stakeholders. • Intimate knowledge of US regulatory compliance and omnichannel customer contact operations. • Experienced working in global, matrixed organizations with the flexibility to travel for client engagements.

Benefits

• Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility • Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life • Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs • Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity • Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country • Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave