Account Manager - Customer Success

2 days ago

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Event marketing • Virtual Events • Registration software • Event CRM • Event Apps

51 - 200

💰 $1M Seed Round on 2021-11

Description

• Responsible for negotiating and converting renewals and upsell deals within the existing client portfolio • Ensure excellent product knowledge of all our products and new releases at all times • Work with monthly, quarterly, and annual targets to ensure we hit our target upsell and ACV • Work closely with both the Sales and Customer Success teams to ensure the client journey and touchpoints are smooth and beneficial for all parties • Deliver exceptional customer service to address client needs efficiently • Employ a consultative selling approach to understand and fulfill client requirements • Utilize advanced communication skills to interact with clients at all decision-making levels • Negotiate and close sales deals effectively • Maintain and manage pipelines in CRM systems (experience with HubSpot or Pipedrive is a plus)

Requirements

• Must have advanced English proficiency • Solid experience working in a B2B sales/account management role, where responsible for renewals and upselling, with key clients being SMEs and Enterprise • Track record of hitting and exceeding monthly, quarterly, and annual targets • Outstanding customer service and sales skills to ensure we respond efficiently to our client needs • Experience with upselling and maximizing account revenue • Advanced communication skills to comfortably and efficiently deal with clients at all decision-making levels • A consultative selling and account management approach • Excellent negotiation and closing skills • Experience of working with and managing pipelines in a CRM - HubSpot or Pipedrive experience is a plus • Experience working in the Events Industry is a plus

Benefits

• Health Insurance • 401k • Paid Time Off (PTO) • Language Learning Programs • Annual Summits • Birthday Gift and Work Anniversary Gifts