InEvent
Event marketing • Virtual Events • Registration software • Event CRM • Event Apps
51 - 200
💰 $1M Seed Round on 2021-11
Customer Success Specialist - Spanish Speaking
November 3
InEvent
Event marketing • Virtual Events • Registration software • Event CRM • Event Apps
51 - 200
💰 $1M Seed Round on 2021-11
Description
• Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening. • Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries; • Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent’s development team; • Learn continuously about tech and platform updates; • Work with team members to test and improve performance using the platform; • Become a subject matter expert (SME) on the InEvent product.
Requirements
• Fluent English to communicate in writing and voice with customers around the world; • Fluency in Spanish languages is a must; • Experience with Customer Success or similar; • Experience in a SaaS or tech company; • Outstanding communication skills and empathy; • Flexibility and adaptability to service multicultural customers; • Happy to work between Tuesday - Sunday 12 pm - 8 pm EST; • Very (very) resilient to learn continuously in a startup!
Benefits
• Health Insurance • Paid Time Off (PTO) • Monthly Lunch days and activities • Birthday Gift and Work Anniversary Gifts.
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