Clinical Client Account Manager
October 30
Description
• Lead all aspects of program implementation, maintenance and/or expansion; probe, clarify and determine clients’ needs to develop effective solutions • Communicate with and Issue status updates to the client regularly throughout the implementation process and during the life of the program. • Schedule and facilitate status calls with frequency appropriate to the needs of the program. • Ensure that all client needs are met with a high degree of quality • Create and maintain reports and analysis/insight as dictated by the needs of program and/or client. • Provide accurate and timely invoicing and track costs against client budget. • Review P&Ls; discuss issues with Business Unit Director. • Author and maintain client specific SOPs and Work Instructions • Provide ad-hoc proposals and pricing as needed. • Schedule and spearhead creation and delivery of periodic business reviews. • Take lead on annual contract renewal process (if applicable); with involvement by the appropriate Inizio resources. • Strategize and collaborate with clients and internal teams to identify efficiencies and offer creative solutions to client • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). • Demonstrate sound decision making and judgment • Verify and validate project roster for any changes due to launch, realignment, transfers, up/downsizing, etc., as needed • Ensure field team has all appropriate equipment and communications support • Participate, as requested, in internal meetings to update progress and suggest positive solutions to specific issues and/or opportunities • Conduct and document regular field visits with Clinical Educators
Requirements
• Bachelor’s Degree or equivalent work related experience (BSN Preferred), minimum 3-5 years project management, or related experience • Active RN required (BSN preferred), Neurology or Oncology experience preferred • Experience in identifying, hiring, training and developing talent • Experience in Clinical Education and patient teaching environment • A self-starter with high personal motivation with ability to manage multiple tasks • Must be highly organized, with solid relationship building skills • Strong critical thinking and creative problem solving skills • Ability to present to various groups of individuals including C-suite level executives • Proficient with Microsoft Office programs • Knowledge of medical/pharmaceutical terminology a plus • Excellent oral and written communication skills as well as personnel management/interpersonal skills required • Willingness to travel up to 50% of the time including overnights
Benefits
• Competitive compensation • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions • Generous performance-driven Incentive Compensation package • Competitive environment with company wide recognition, contests, and coveted awards • Exceptional company culture • Recognized as a Top Workplace USA 2021 • Awarded a “Great Place to Work” award in 2022 and 2023 • Fortune Best Workplaces in Biopharma 2022
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