Operations Training Manager

October 10

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Description

• Supports Manager of NROs and restaurant-level managers with pre-opening logistics • Participates in weekly BWW GO Open Strong preparation calls with restaurant management team • Communicates NRO training plan and agenda and coordinates scheduled NRO training sessions with company and franchise leadership teams • Executes NRO training plan • Observes and assesses performance of restaurant team during training sessions on skill, accuracy, development, understanding and application of learned skills • Leads train-the-trainer (TTT) session with multi-unit operator and restaurant management team ahead of NRO training session • Leads training week kickoff with support from restaurant management team • Conducts daily restaurant management team meetings and wrap up meetings to calibrate NRO performance, set goals and action steps • Collaborates and troubleshoots with IT on all technical needs • Conducts daily recap of restaurant performance and execution with restaurant management team and multi-unit operator • Recommends potential WCTs and possible Shift Manager candidates to management team • Connects with restaurant and multi-unit operators as needed with frequency to discuss long term performance • Coaches teams to provide outstanding guest service, product quality, friendliness, cleanliness, order accuracy and speed of service • Supports system-wide rollouts/activations and introductions of new products, tools and services • Supports all restaurant training initiatives and programs for consistent execution • Diligently follows and enforces food and general safety requirements and models behavior that protects them and others • Leads by example, maintaining an excellent working knowledge, business acumen and a high proficiency in all aspects of restaurant operations and reporting platforms • Maintains a culture of diversity and inclusion while personifying company core values • Ensures compliance with all local, state and federal laws • Stays current on all federal, state, local and company required training and certifications • As needed, reviews marketing plans, local store marketing (LSM) playbook, commercial strategies, consumer purchasing channels (online ordering and thirdparty delivery) • As needed, performs restaurant audits to ensure policies, procedures, brand standards and reputation are followed

Requirements

• Minimum 21 years of age • High school diploma or equivalent, preferred • 4-year degree • 5+ years’ experience with any combination of restaurant operations experience and education • Certified in any state, county or local food handling requirements • Coursework in restaurant management • Leadership experience within a corporate structure • Experience in restaurant-level management and training • Experience in new restaurant openings and support