Strategic Accounts Director
Yesterday
Description
•We are looking for a Strategic Accounts Director to join our US based team. This will be a pivotal role in defining the long-terms strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. •The successful candidate will work to proactively retain and grow all strategic clients ensuring INSTANDA always operates with the client at the heart of every decision. •Foster strong relationships with key client stakeholders, grasping their business goals and challenges. •Act as a strategic collaborator, advising clients on best practices, industry trends, and growth possibilities. •Lead business reviews and strategic discussions to align client objectives with platform capabilities. •Collaborate closely with Sales, Product, Platform Support and Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA. •Identify opportunities for enhancement and optimization of the client's utilisation of the platform. •Develop and execute a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy. •Define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement. •Gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development. •Collaborate with internal stakeholders to ensure client requirements and expectations are well understood and addressed. •Stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.
Requirements
•Previous Insurance industry experience •Proven experience in covering all aspects of support, servicing and growth •Excellent leadership, interpersonal and communications skills •Strategic thinking and the ability to align client needs with company objectives •Analytical mindset with the capability to interpret data and make informed decisions •Demonstrated track record of managing and nurturing strategic client relationships •Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions. •Solid understanding of InsurTech landscape desirable
Benefits
•Pay range: $150,000 - $160,000 USD •Generous 28 vacation days, plus 10 US holidays per year. •One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin. •We offer a full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life + several other benefits. •INSTANDA offers a 401(k)/ RRSP and matches employee contributions up to 3% of salary. •All employees are included in the company discretionary bonus scheme •Access to an Employee Assistance Program •Annual learning & development allowance of USD$1,250 •Free access to LinkedIn learning and Microsoft ESI learning platforms
Apply NowSimilar Jobs
Yesterday
Drive optimization and improve customer satisfaction for international household goods moving services with HomeSafe Alliance.
Yesterday
Direct and mentor a data engineering team ensuring high-quality data integration for pediatric mental health care.
Yesterday
Fair Lending Analytics Director at Cross River, ensuring compliance and analytics in financial services.
🇺🇸 United States – Remote
💵 $175k - $200k / year
💰 $620M Series D on 2022-03
⏰ Full Time
🔴 Lead
👔 Director
🦅 H1B Visa Sponsor
Yesterday
PhData seeks a Territory Director to scale its business and enhance key account relationships in a remote-first environment.
🇺🇸 United States – Remote
💰 $2.5M Seed Round on 2018-03
⏰ Full Time
🔴 Lead
👔 Director
🦅 H1B Visa Sponsor
Yesterday
Director position at Fundraise Up to enhance fundraising success through strategic guidance for nonprofits.