Professional Services Strategy & Operations Manager

November 27, 2024

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Instructure

WebsiteLinkedInAll Job Openings

education • learning management system • software as a service • education platform • employee engagement

1001 - 5000 employees

Founded 2016

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

Description

• At Instructure, we believe in the power of people to grow and succeed throughout their lives. • Our mission is to amplify that potential by developing intuitive products that simplify learning and foster meaningful relationships. • As the Professional Services Strategy & Operations Manager, you'll lead process, systems, and business intelligence strategy.

Requirements

• Bachelor’s degree in Business, Operations Management, or a related field; Master’s degree or PMP certification is a plus. • 5+ years of experience in operations management, preferably within a Professional Services or SaaS environment; edtech experience is a strong advantage. • Proficiency in PSA tools (e.g., Mavenlink, Kimble, FinancialForce), project management software (e.g., Asana, Monday.com), and CRM systems (e.g., Salesforce). • Demonstrated experience with resource management, project forecasting, and capacity planning. • Strong analytical skills, with the ability to interpret data, identify trends, and provide actionable insights. • Excellent communication and interpersonal skills, with a track record of successful cross-functional collaboration. • Ability to adapt to a fast-paced environment, manage multiple priorities, and make sound, data-driven decisions.

Benefits

• 401k with company match • HSA program, vision, voluntary life, and AD&D • Tuition reimbursement • Lifestyle Spending Account • Paid time off, 11 paid holidays, and flexible work schedules • Motivosity - employee recognition program