Health Concierge Operations

November 26

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CVS Health

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Retail • Pharmacy Benefits Management • Health Insurance • Health Care • Pharmacy

10,000+

Description

• Work in front of a computer for approximately 8 hours speaking with members • Listen to member’s needs and provide direction for care • Build a trusting and caring relationship with members • Educate members on benefits and health resources • Document and track contacts with members • Resolve issues with limited management intervention • Collaborate with colleagues for the best customer experience • Coach and assist in call center staff development

Requirements

• Must work an 8 hour shift between 8am and 8pm EST • Customer Service experience in a transaction based environment • 1+ year of Microsoft Office Suite Experience • Experience working multiple screens and applications • Effective organizational skills • Effective communication skills, both verbal and written

Benefits

• Medical, dental, and vision benefits • 401(k) retirement savings plan • Employee Stock Purchase Plan • Fully-paid term life insurance • Short-term and long term disability benefits • Paid Time Off (PTO) or vacation pay • Paid holidays • Well-being programs • Education assistance • Free development courses • CVS store discount • Discount programs with partners