Global Payment Operations Manager

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Veracross

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EdTech • School Information Systems (SIS) • Student Health Records (SHR)

51 - 200

Description

• Company Overview • Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. • Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry. • We are a growing, values-led community of 350 employees in the US, UK, and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. • Veracross is five product brands in one global tech company: • Veracross SIS is a one-person, one-record school management platform • Magnus Health provides cloud-based Student Health Record (SHR) solutions • Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps. • Epraise incentivizes student well-being and connects teachers, students, and families. • Firefly provides an online learning space for students and teachers • The Veracross Payments Team helps schools move money. • Payment Operations solves problems. • We are a team of payment services, compliance, & incident management experts who understand how our banking system works and helps users and engineering when they have complex payment issues. • This team focuses on continuous improvement of automated and manual processes to move money including but not limited to project work, process engineering, reporting and analysis. • Role Summary • As a member of the Payments Team, the Global Payment Operations Manager serves as Manager of all operations, compliance, risk and service-oriented reporting and processes for our payments features embedded in the Veracross platform. • In this role, you will support the daily payment operations of partner schools’ business offices, applying your knowledge of the Accounting and VC Pay products to support core business functions. • Additionally, this role will lead projects to improve and grow our payment solution globally. This includes working with clients, partners, vendors and internal stakeholders.

Requirements

• 4+ years of operations experience, including at least 2+ years in direct payment operations, with a proven track record of success in scaling and optimizing payment systems. • Proven track record of managing performance-driven operations / reporting processes • Demonstrated ability to manage complex operational processes and relationships, including change management and process optimization. • Experience maintaining operational working relationships with internal and external partners. • Passionate about team management, with a strategic yet hands-on approach to leadership and development. • Prior knowledge and experience with accounting, online payment processing, and/or banking industry • Fluency in English with excellent verbal and written communication skills • Ability to multi-task, continually reprioritize work, and work under various constraints • Demonstrated aptitude for using, teaching, and communicating information about technologically sophisticated software to non-technical and non-treasury users • Passionate about learning new software; able to use fundamental accounting principles to build, retain, and apply knowledge of the business modules software • Highly motivated with the ability to work both independently and collaboratively as a member of a team • Friendly with a positive attitude and a desire to contribute to a positive community culture

Benefits

• 3 weeks of vacation per year • 14 paid holidays per year (including the week off between Christmas and New Year's Eve) • 56 Hours of paid sick leave annually • Top tier benefits - • Medical, Dental & Vision (Blue Cross Blue Shield & EyeMed) • Veracross LLC Fidelity 401(k) Plan - Managed by Sentinel Benefits