Operations Manager

5 hours ago

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Integrated Dermatology

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501 - 1000

Description

• Own the client relationships to assure 100% satisfaction. • Ongoing communication with providers, practices, IDG operations team, IDG leadership, RCM, accounting, and vendors on day-to-day related activities concerning releases, features, support, etc. • Implement metrics to measure performance of relationships. • Manage the operations side of customer support and work with the support team to enhance both the provider and patient experience. • Oversee the team that trains practices for new implementations to ensure smooth and successful go-lives. • Oversee the team that provides ongoing training of all users and stakeholders. • Manage the operating functions of the business, ensuring the company runs with legality and conformity to established regulations. • Manage relationships/agreements with external partners/vendors. • Oversee marketing efforts to prospective practices.

Requirements

• Previous experience working for a healthcare software company, specifically EHR and PM. • Proven business operations experience managing areas such as client relations, customer service, training/implementation, external partners/vendors, compliance, practice relations, marketing and accounting. • Prior experience building, managing and developing various teams. • Exceptional organization and communication skills. • Technology savvy – Advanced Microsoft Office skills and knowledge of project management tools (Jira, MS Project, etc.), and able to identify new technology to support operations. • Previous project management experience surrounding go-lives. • Previous experience working with accounting managing the budget.