Support Specialist - Customer Care

April 2

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Intercept

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Intercept is a cloud solutions provider specializing in helping companies migrate, optimize, manage, and develop their Azure environments. The company focuses on supporting digital natives and SaaS providers, offering services such as Cloud Control, Azure Cloudify, Managed Services, Data Lifecycle Management, and Cloud Native Software Development. Intercept positions itself as a specialist and knowledge partner for multi-cloud solutions, with a strong emphasis on secure, scalable, and cost-efficient cloud deployments. The company collaborates closely with its clients, often working on a project basis to ensure tailored solutions. With a focus on the Azure platform, Intercept aims to empower software-driven organizations to build better software for a better tomorrow.

Azure en Office 365 • Azure Cloud migraties • IT en Cloud Support • Microsoft CSP Tier 1 • Azure

51 - 200 employees

☁️ SaaS

📋 Description

• Looking for the right opportunity to improve your skills in Cloud engineering, security and automation? Here we are! • As an experienced Support Specialist, you know how to distinguish a P1 issue from a first-line incident through asking the right questions! • Together, with all our Azure Specialists you will enhance your knowledge quickly and become a Azure specialist yourself in no-time! • As Support Specialist, you are a first point of contact for our customers. • You support our customers (often engineers) with questions and problems both by phone and e-mail, but preferably via our Service Management System. • This allows you to log and monitor all information for your co-workers and the customers. • You work directly with our DevOps teams. • If you can't solve the issue, you redirect your question to a DevOps team and meanwhile keep the customer informed of its progress. • Collectively, you make every effort to resolve it as quickly as possible and provide our customers with the best possible experience. • You are furthermore responsible for triaging support tickets and prioritising workloads. • You independently monitor, analyse and handle first-line incidents according to the agreed guidelines.

🎯 Requirements

• Your communication skills are excellent. When a customer calls, you know exactly the right questions to ask in order to make the right assessment. • Does a P1 come in? No problem, you can switch quickly, ask the relevant questions and know exactly which colleagues to approach and put to work. • We are not looking for specific qualifications.... Certifications and/or experience are much more important! • You have at least 3 years of relevant work experience or.... • You have your AZ-900 with at least 2 years of work experience • Your English is impeccable, both oral and written (B2 level) • Where others see difficulties or problems, you see possibilities and continue until the customer is satisfied

🏖️ Benefits

• Salary of max €39.000 gross per year/40 hours per week (depending on experience) • €500 for setting up your home office • The opportunity to work 100% remotely within the EU! • Flexibility/freedom. We give you the opportunity to shape your own work-life balance. Do you want to work out during the day? Go for it! We trust our people • 25 holidays with the possibility to buy 5 extra! (Or sell them, but who does that..) • You will be facilitated to perfection with high-end devices • Studying during working hours? No problem! With us, you get the time and space to develop while working hours. • Good pension scheme