Senior Director - Implementation

3 days ago

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Interwell Health

WebsiteLinkedInAll Job Openings

501 - 1000

💰 Venture Round on 2023-03

Description

• Manage new partner launches and oversee process improvement projects. • Build and develop new processes, materials, and tools to ease implementation. • Ensure successful deployment of projects and maintain high levels of partner satisfaction. • Partner with VP, Growth to develop implementation KPIs and performance metrics. • Own all aspects of complex, multi-workstream implementations. • Define project requirements, prioritize tasks, and ensure appropriate resource allocation. • Establish trusted relationships with partners and anticipate their needs. • Coordinate handoffs with relevant internal account management and market leadership teams. • Identify opportunities to standardize and improve implementation processes. • Develop and maintain internal reporting mechanisms and status updates.

Requirements

• Bachelor’s degree   • 6+ years of implementation and/or process improvement experience, preferably at a technology enabled, value-based healthcare services company • Proven, progressive leadership experience and a track record of managing high-performing teams • Excellent organizational, project management, and communication skills, with a proven ability to manage detailed, multi-phase projects. • Experience working with project management tools (Asana, Confluence, Jira) preferred • High attention to detail and a process-oriented mindset, capable of coordinating complex projects from planning to execution. • A demonstrated track record of meeting and exceeding customer expectations, with the capability to navigate ambiguity and lead through change. • Proactive, self-driven, and comfortable leading initiatives for improvement and optimization. • 10% travel required for internal meetings and partner interactions.