Manager - Project Management

5 days ago

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Intradiem

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Advanced Intraday Automation • Contact Center Automation • Real-Time Automation • Agent Development & Performance • WFM Automation

51 - 200

💰 $35M Debt Financing on 2021-11

Description

• Intradiem’s intelligent automation solution for customer service teams is reinventing customer service. • We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. • Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations. • We take a “problem-out” approach, incorporating customer feedback for effective solutions. • We have a “people-first” approach, treating everyone with dignity and respect. • Intradiem encourages employees to contribute to their communities, guided by core values: Servant’s Heart, Craftsman’s Attitude, Revolutionary Spirit. • Responsibilities include team management, customer-centric project management, cross-functional collaboration, and performance optimization.

Requirements

• Bachelor’s degree in Business Administration, Project Management, or a related field. • 8+ years of experience in project management within a PMO, with a proven focus on customer-related projects. • Demonstrated experience in leading PMO teams, with a strong track record of enhancing customer experiences and delivering high-impact projects. • Strong leadership abilities with a focus on people management, able to inspire and support a high-performing, customer-focused team. • Excellent communication and interpersonal skills, with a demonstrated ability to manage stakeholder relationships effectively and foster a positive team dynamic. • In-depth knowledge of project management tools and methodologies, ideally within SaaS environments. • Analytical skills for assessing project outcomes and making data-driven improvements to future project implementations. • Budget and resource management experience, aligning project needs with departmental and organizational financial guidelines.