Operations Development Analyst

April 1

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Intradiem

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Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.

Advanced Intraday Automation • Contact Center Automation • Real-Time Automation • Agent Development & Performance • WFM Automation

51 - 200 employees

💰 $35M Debt Financing on 2021-11

📋 Description

• Learn and support the development of custom reporting solutions and data workflows using Birst, Dremio, Superset, and other BI tools. • Work with senior team members to implement SQL/MariaDB queries, stored procedures, and schema designs for user data management, reporting, and basic integrations. • Assist in automating data processes using tools like SSIS (or similar ETL technologies); help maintain smooth data transfers and transformations across multiple systems. • Collaborate with cross-functional teams to understand business requirements, troubleshoot data issues, and enhance processes. • Engage in basic RESTful API integrations and testing (e.g., using Postman), with guidance from experienced engineers. • Contribute to documentation, learning best practices for system architecture, data handling, and secure file transfers (e.g., FTP, PGP). • Receive mentorship and training to grow into more advanced areas such as Java microservices, performance tuning, and enterprise-grade integrations. • Adhere to Intradiem’s and customers’ change management processes while following company policies and procedures. • Perform all other duties as assigned, contributing to a positive, team-oriented culture.

🎯 Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering, MIS, CIS, or a related field (or equivalent experience). Recent graduates, interns, or self-taught learners with solid foundational skills are welcome. • Familiarity with relational databases (e.g., SQL Server, MariaDB). • Willingness to explore tools such as SSIS, Birst, Dremio, Superset, and to master ETL/ELT processes over time. • Exposure to scripting or coding in any language, along with an interest in working with RESTful APIs; comfort using tools like Postman is a plus. • Ability to analyze issues, think logically, and collaborate with peers or mentors to arrive at solutions. • Able to work effectively with both technical and non-technical teams, ask questions proactively, and share ideas. • Familiarity with file transfer and encryption (FTP, PGP). • Interest or experience in Java microservices for backend development and system automation. • Experience with contact center environments, SaaS-based solutions, or cloud platforms is a plus, but not required. • Strong written and verbal communication skills to work with business and technical teams, gather requirements, and address issues in a timely manner.